FAQ's

1. Does this have a security feature to block adult content?
Yes, You can block adult content via parental control.

2. What smart home protocol is this device used for?
This device support Zwave, ZigBee, and Wi-Fi protocol for a smart home.

3. Is this router support 4K?
Yes, you can easily view any video content in 4K with standard 75fps.

4. How to automatically reconnect to 2.4 devices after a power loss?
After your modem reboots, your device should automatically reconnect. You may have to go into your modem settings and check your 2.4 and 5.0 settings.

5. I noticed with this wifi box, it makes my internet even slower. Any tips on how to fix this?
I think its not because of this modem. I believe its the provider doing this.

6. Wi-Fi coverage range?
Up to 30 meters.

7. Does this modem work for wifi enabled smart plugs that are 2.4ghz?
Yes, you can connect and use your smart wifi plugs (2.4 GHz or 5GHz capable) with this device.

8. Can a VPN be used with this modem/router?
Yes.

9. Are you experiencing frequent disconnection from the Wi-Fi?
Make sure to check the below factors as all of these can greatly affect your Wi-Fi signals:

2.4 GHz interference - Your router may be operating on the same frequency as your cordless telephone system or other nearby devices. Try to change your router’s channel to 1 or 11 (the default channel is 6) as these are considered non-overlapping channels. After changing channels, restart the Wi-Fi devices.

Physical obstructions - Your Wi-Fi device may be losing connectivity because of physical obstructions such as walls and floors. Try to move your devices to a different location to find a better signal.

Placement of the router- It is recommended that you place your router as high off the ground as possible. When placing the router in a high location, leave a distance of 2 feet between the router antenna tips, ceiling, and wall. If your signal passes through multiple floors, place the router on the uppermost floor, and high up in the room.

QUICK TIP: The most ideal location for your router would be at the central part of your house.

9. How To Check The Build Version Of ATV?
Follow the below steps to check the build version of ATV :
1. Select the "Settings" icon on the top right corner of your ATV.
2. From General Settings select Devices Preferences.
3. From Device Preferences, select the option "About".
4. Scroll down and you can check the ATV build details under the Android TV OS build.

10. How to check the version the particular app in ATV ?
You can check the version of the app 
1. Select the "Settings" icon on the top right corner of your ATV.
2. Select "Apps" from the General Settings.
3. Select "All Apps".
4. Select and click on the app of which you want to check the app version.

11.How to check how long is my ATV running?
Just follow the below steps:
1. Select the "Settings" icon on the top right corner of your ATV.
2. From General Settings select Devices Preferences.
3. From Device Preferences, select the option "About".
4. From Device Preferences, select the option "About".
5. Here you will get the Up time which shows how long is your ATV running.

12. How to check OTA update in ATV?
Follow the below steps: 
1. Go to the ATV dashboard.
2. Select the "Settings" icon on the top right corner of the ATV Dashboard.
3. Select "Device Preferences" under General settings.
4. Click on About.
5. From About select the System Update option.
6. Press "Check for Updates".
7. Here, if you can see the system is up-to-date which means no update is available.
                                                        OR
If an update is available, you can download the new ATV build from here. Press "Download".