FAQ's

1. Unable to connect devices to your Wi-Fi?
Listed below are the common factors that affect your router's Wi-Fi performance or connection and what you can do about it.
The router and/or the Wi-Fi devices need to refresh

Power cycle your router to refresh the connection. To do this, power OFF the router by unplugging the power cord then waiting for about 10 seconds before plugging it back in.
You can also turn OFF then ON the Wi-Fi switch/button of your computer or mobile device then try connecting again.

Distance from the router
To ensure stable Wi-Fi connectivity, make sure that your computer or mobile device is within the range of the wireless router. Computers or phones may also have problems connecting to the Wi-Fi due to interference from other neighboring wireless devices such as cordless phones and microwave ovens. To avoid wireless interference, changing the channel of your router is recommended.

Incorrect wireless key/password
Connecting to a secured Wi-Fi requires WEP, WPA™ Personal or WPA2™ Personal security key or password. You may encounter this error when you have changed the wireless settings of your router. If you are unsure about your wireless key or password, check the wireless security settings of your router.

2. Are you experiencing frequent disconnection from the Wi-Fi?
Make sure to check the below factors as all of these can greatly affect your Wi-Fi signals:

2.4 GHz interference - Your router may be operating on the same frequency as your cordless telephone system or other nearby devices. Try to change your router’s channel to 1 or 11 (the default channel is 6) as these are considered non-overlapping channels. After changing channels, restart the Wi-Fi devices.

Physical obstructions - Your Wi-Fi device may be losing connectivity because of physical obstructions such as walls and floors. Try to move your devices to a different location to find a better signal.

Placement of the router- It is recommended that you place your router as high off the ground as possible. When placing the router in a high location, leave a distance of 2 feet between the router antenna tips, ceiling, and wall. If your signal passes through multiple floors, place the router on the uppermost floor, and high up in the room.

QUICK TIP: The most ideal location for your router would be at the central part of your house.

3. If a have a unit on one floor and another on the 2nd floor - will either unit help with dead spaces not on their floor?
This will create a mesh network that should eliminate dead zones depending on the type of construction your space is, there should be no issues.

4. Will this extend wifi to a separate building?
Not likely. The building would have to be within the range specified.

5. How much distance does a single mesh unit cover in meters?
The distance among units will vary depending on whether you have an instructed path for the signal or how many obstacles re on the way.