FAQs

1. How many wireless devices can this handle? and is there a limit per band?
You can connect up to 248 devices. No there are no limits per band.

2. How much distance does a single mesh unit cover in meters?
The distance among units will vary depending on whether you have an instructed path for the signal or how many obstacles re on the way.

3. What’s the actual coverage of this product? Is it really the same as it described? And how many walls can it pass through?
This device is cover the maximum area for wireless connectivity with a smooth and appropriate connection.

4. I changed the network name and now I can't access the network. How can I fix this?
Try resetting to factory defaults.

5. Two houses close beside each other, roughly 75 feet, can they bounce the signal between them?
Yes, This device is cover up to 30 meters of area.

6. After completing the setup, can i disconnect the ethernet cable from the main node so that i can put the node to another place in the house?
Yes, you can move easily and then connect the ethernet cable again to the node.

7. Our house is concrete so WiFi will not go floor to floor. Will the mesh work via wired Ethernet?
Yes, you can wire the individual pieces in via Ethernet.

8. Are the wifi bands separable? As in, can you manually connect devices exclusively to the 2.4 or 5ghz band?
Yes, you can set separate SSID for each band, one for 2.4ghz and one for 5ghz. So you can manually connect devices exclusively to the 2.4 or 5ghz band.

9. Are you experiencing frequent disconnection from the Wi-Fi?
Make sure to check the below factors as all of these can greatly affect your Wi-Fi signals:

2.4 GHz interference - Your router may be operating on the same frequency as your cordless telephone system or other nearby devices. Try to change your router’s channel to 1 or 11 (the default channel is 6) as these are considered non-overlapping channels. After changing channels, restart the Wi-Fi devices.

Physical obstructions - Your Wi-Fi device may be losing connectivity because of physical obstructions such as walls and floors. Try to move your devices to a different location to find a better signal.

Placement of the router- It is recommended that you place your router as high off the ground as possible. When placing the router in a high location, leave a distance of 2 feet between the router antenna tips, ceiling, and wall. If your signal passes through multiple floors, place the router on the uppermost floor, and high up in the room.

QUICK TIP: The most ideal location for your router would be at the central part of your house.